Positive customer review (and what I learned about Yelp)

A satisfied customer contacted me asking if he could write a review about our shop somewhere online. I set up a Yelp account for the business then and he posted this review:EV Powers

FIVE STAR RATING    * * * * *

The battery on my 2001 Honda Insight hybrid died and needed replacing. I found EV Powers through a hybrid car forum where he came highly recommended.  I emailed them to ask about pricing, and he called me within 1 hour to respond to my questions.  Eric Powers called me right away and was VERY informative and gave me several options for getting my car running again.  Eric is extremely knowledgeable about hybrid cars and was willing to talk to me for a long time over the phone to answer all of my questions.

I decided to go with the option of having Eric replace the battery on my car with an upgraded (high capacity) brand new battery.  While I had my car there I had Eric clean the EGR plate and check out several other issues I had with the car.

One thing I really appreciated was that Eric gave me an accurate itemized price quote ahead of time so that I knew what I could expect to pay for each service.

I live near Chicago so this was about a 2.5 hour drive for me to Madison, but was well worth the drive.  I drove up in the morning and he had all of the work done by lunch time, as promised.  During the install I used their WIFI to do a bit of work, and watched the car get worked on while I asked countless questions about hybrids and Honda Insight’s in general.  The install went very smoothly and the car feels amazing to drive with the new battery.

I highly recommend EV Powers

– Ryan R.

The review is still on Yelp, but you have to find the tiny “filtered reviews” link under the “Meet the Business Owner” section on the left.  Then match up a “captcha” phrase to prove you are not a robot.

Apparently the review was so good, that Yelp thinks it is spam and hid it. Interesting.